Must CALL/Text in Advance
Refund Policy
At The Transporter, transparency matters. We want every passenger to understand how refunds are handled before booking a ride. Our policy is straightforward and designed to ensure clarity and fairness for both you (the passenger) and us (the provider).
Policy last updated: 20 August 2025
Information We Collect
Personal details you provide: name, contact (email or phone), and booking info when you schedule a ride or send us a message.
Automatic data: server logs like browser type, timestamp, and IP address (used only for site functionality and analytics).
How We Use Your Information
We use your info to:
Confirm and arrange your ride.
Communicate with you—about bookings, updates, or questions.
Improve our services and website performance.
We do not share, sell, or rent your personal details.
Security Measures
We keep your data safe using standard security practices. Only necessary team members have access, and we regularly maintain our system to prevent unauthorized access.
Cookies and Analytics
Our site may use cookies or similar tech to improve your browsing experience and help us understand site traffic (e.g. what pages are most viewed). You can disable cookies via your browser, though some features may not work as intended.
Links to Other Sites
If you follow links from our site to any third-party pages, those sites will have their own policies. We’re not responsible for how they collect or use your information—check their policies directly.
Updates to This Policy
We may update our Privacy Policy from time to time. Any changes will be posted here with an updated date. Please check back occasionally to stay informed.
Contact Us
Questions or concerns about how your data is handled? Reach out anytime:
Carlos Lane – Owner, The Transporter
Phone: (815) 218-7637
Serving Rockford, IL, Northern Illinois, Southern Wisconsin, and beyond.
